Return & Refund Policy

All sales are final. We do not offer refunds, returns, or exchanges, except in the case of damaged, defective, or incorrect items received.

Because our items are non-refundable and non-returnable, please review your order carefully before completing your purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Certain issues may still be addressed at our discretion, such as items that arrive damaged in transit, are defective, or were shipped in error. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We are unable to offer exchanges. If you'd like a different item, you're welcome to place a new order.

Sale items and gift cards

Sale items and gift cards are final sale and not eligible for refunds, returns, or exchanges.

European Union 14-day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as required by EU law. To exercise this right, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. This exception applies only where required by EU consumer protection law and does not otherwise alter this policy.

Questions

If you have any questions about this policy or an issue with your order, please contact us at tasha@dinky.studio.