Shipping policy
Shipping Policy
Processing Time All orders are processed within [3–5] business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Domestic Shipping | [3–5 business days] | [$15 / calculated at checkout] |
| International Shipping | [7–15 business days] | [$30 / calculated at checkout |
Delivery delays can occasionally occur. Estimated delivery times are not guaranteed and are provided by the carrier.
Domestic Shipping We currently ship to addresses within Malaysia.
International Shipping We ship worldwide. International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost.
Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number, which will be active within 24 hours.
Damaged or Lost Packages Tessera Made is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim. If you have any further questions, please contact us at tasha@dinky.studio.
Order Changes or Cancellations If you need to make any changes to your order, please contact us as soon as possible. We are unable to guarantee changes or cancellations once an order has entered processing.
Contact Us If you have any further questions about our shipping policy, please contact us at tasha@dinky.studio.